The opportunity
Our KYC Operations team sits at the heart of SumUp's merchant onboarding experience, making sure new businesses can get up and running quickly and compliantly. We review and verify merchant applications, working to tight quality standards so that every case is handled accurately and on time.
What you'll do
Review and process verification cases for new and existing merchants,: ensuring each case is completed accurately and within daily targets
Learn and apply KYC processes and market-specific requirements with the: support of senior agents and quality assurance specialists
Use internal tools and databases to assess merchant information and flag any issues
Collaborate closely with team leads to ensure cases are handled in line with compliance standards
Contribute to keeping the team's case backlog under control for your specific market
Fluency in English (written and spoken) is a given, along with proficiency in: a second language relevant to the market
What they're looking for
- Experience in a KYC, compliance, or customer support role is a plus, though not essential
- Comfortable working with databases and digital tools, with solid general computer literacy
- Ability to stay organised and meet daily targets in a structured, process-driven environment
- Enthusiasm for learning new systems and processes, with a willingness to ask questions and grow
