The opportunity
The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way…
What you'll do
Oversee the customer experience for a portfolio of 30-40 enterprise-level,: high-value accounts with the goals of retention and growth.
Build and foster deep relationships at all levels of the customer: organization, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
Use strategic thinking, consultative problem solving, and deep product: knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
Partner with multiple internal cross-functional teams (Sales, Marketing,: Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
Create and deliver Executive Business Reviews, presentations and strategic: consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
Act as a customer advocate and focus on deep platform solutioning, by: developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
What they're looking for
- Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
- Demonstrate a sustained, significant, and quantifiable impact on the business: in the areas of program development, team growth and/or people development.
- Business-level English language proficiency.
- A personal investment in helping customers succeed.
