The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Independently manage a portfolio of operational projects and initiatives for: Global Services Strategy & Operations, balancing multiple short- and mid-term priorities at once.
Translate ambiguous asks from stakeholders and cross-functional partners into: clear project plans, timelines, and success criteria.
Keep initiatives on track by coordinating across Sales, Customer Success,: Support, Partners, IT, and Product — flagging risks and proposing solutions before they become blockers.
Build, document, and maintain the systems and automations that support: services reporting, alerting, and workflow needs.
Identify opportunities to streamline manual or error-prone processes and: design more scalable, repeatable solutions.
Own documentation for operational processes so they’re auditable and easy to hand off or scale.
What they're looking for
- Experience supporting a Professional Services, Customer Success, or Support organization specifically.
- Familiarity with professional services automation (PSA) tools and project management systems.
- PMP or other project/program management certification.
