The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Run and monitor production pipeline sessions (Cartographer, Sentinel,: Resolver) across scheduled cadences; diagnose and resolve failures (API errors, session timeouts, data anomalies) without escalating to the function lead.
Execute pipeline runs in Claude Claude and tmux; manage long-running batch: processes; interpret logs and output to confirm data integrity before downstream handoff.
Maintain pipeline orchestration scripts and configuration; extend agent: coverage as new data elements are prioritized by GTM leadership.
Refine detection rules, prompt logic, and confidence thresholds based on: output analysis and false-positive/negative patterns.
Evaluate agent accuracy by segment (Enterprise vs. MM/SMB) and recommend rule: or workflow changes backed by evidence.
Run bake-offs (vendor vs. AI enrichment) to optimize cost, coverage, and: accuracy; document results for decision-making.
What they're looking for
- Own the handoff between Sentinel detection output and Concentrix triage: queues; define queue structure, priority tiers, and resolution instructions.
- Monitor offshore resolution quality and throughput; refine detection rules: based on patterns surfaced through triage.
- Close the feedback loop: track resolution outcomes back to agent configuration to reduce recurring false positives and improve detection precision.
- Maintain ops-only staging fields; manage the promote-to-production flow with audit controls.
