The opportunity
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team.
What they're looking for
- Maintain situational awareness across all customer-facing incidents and: parallel workstreams, ensuring the response remains coordinated and customer impact is understood.
- Create and operate the process for monitoring, processing, mitigating, and: resolving critical escalations, including formal closure and handoff.
- Identify root causes behind incidents and escalations, lead retrospectives,: and coordinate corrective action with accountable teams.
- Track corrective actions to closure and ensure follow-through is focused on: the best possible customer outcome.
