Lead, IT Service Desk, West CoastNew$130K

Anduril Industries
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The opportunity

We are seeking a Lead, IT Service Desk West Coast to oversee and optimize IT service desk operations across our West Coast regional sites. This role focuses on ensuring consistent service delivery, managing support escalations, and maintaining operational readiness across regional sites.

What you'll do

  • Develop and maintain standardized IT service desk processes, policies, and: runbooks for all assigned regional sites to ensure efficiency and consistency.

  • Serve as a primary technical resource for the West Coast service desk,: providing advanced troubleshooting and expert support for complex issues, and coaching regional teams on best practices.

  • Plan, manage, and execute IT service desk readiness for new regional offices: and expansions, including onsite support coverage, endpoint configuration, and new-hire onboarding readiness.

  • Ensure adherence to company IT policies and service level agreements (SLAs) across all service desk tickets.

  • Provide advanced troubleshooting and direct end-user support for escalated: technical problems spanning hardware, endpoint software, identity, and access.

  • Contribute to and maintain comprehensive IT documentation, including: knowledge base articles and operational procedures.

What they're looking for

  • Associate's or Bachelor's degree in a related field.
  • Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation).
  • Experience contributing to IT projects or initiatives.
  • Familiarity with ticketing and reporting in Jira Service Management.