The opportunity
Conversational Banking is how N26 scales support without scaling headcount at the same rate. Our ambition is banking as a non-event: clients get help in their channel and language of choice, and most issues resolve before a human agent ever needs to be involved.
What you'll do
Own a capability area. Take full product ownership of a defined slice of the: programme — for example a set of high-volume client journeys or an agent-facing capability — including its roadmap, delivery and outcomes.
Ground everything in evidence. Lead discovery on the contact drivers behind: your area, building problem statements from real client voice and operational data rather than assumption.
Ship agentic capabilities. Work daily with engineering and applied AI teams: to move journeys from answering to acting — safe, autonomous resolution with the right guardrails and escalation paths.
Own your numbers. Instrument your area with resolution-first metrics and the: counter-metrics that prove quality isn't traded for efficiency. You should be able to defend every figure you present.
Work the interfaces. Collaborate with operations, service partners and peer: product teams so that what you ship lands in the real workflows of agents and back-office teams.
Build for a regulated bank. Design compliance, auditability and client: protection into every capability from the start.
What they're looking for
- Three or more years in product management, with at least one shipped product: or major capability you owned end to end.
- Experience with AI-powered, conversational or automation products: or a demonstrable, hands-on understanding of how LLM-based systems behave in production.
- Strong analytical fluency: comfortable defining metrics, working directly with data, and separating signal from vanity.
- The communication range to write clearly for executives and to go deep with engineers, in English.
