Lead Strategic Customer Success PartnerPosted today$117K–$150K

The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client’s transportation budget, and…

What you'll do

• Serve as primary liaison on behalf of assigned customers represented with: Uber Freight departments and other job functions; Develop and maintain proactive and effective communication with customers, both internally and externally

• Responsible for retention, renewal, growth, cross selling, and contract: negotiation for all assigned clients, and developing multiple levels of contact between Uber Freight and client personnel

• Achieve targeted Net Revenue goals in accordance with budget

• Conduct weekly, monthly, and quarterly business reviews, ideation sessions,: and other client facing business meetings or virtual sessions as appropriate

• Collaborate with Operations staff and Think Tank to develop, compile, and: lead Monthly/Quarterly business reviews with client, focusing on strategic initiatives (VIPs), developmental opportunities, transportation savings, and carrier performance, leading to an optimal freight management solution aligning with customer’s expectations

• Track client saving initiatives and reporting and drive initiatives to deliver forecasted savings

What they're looking for

• Responsible for supporting and coordinating onboarding of additional facilities and new client team members
• Responsible for communicating customer objectives and Voice of Customer to: Uber Freight personnel and delivering solutions and outcomes to the customer
• Create processes through partnering with operations staff to proactively: communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers
• Assist customers with freight cost forecasting and budgeting as appropriate