The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Lead and shape the disruption management strategy, mentoring the regional: team to ensure operational excellence and seamless 24/7 coverage.
Act as the Lead Incident Commander during high-severity, cross-functional: disruptions, making decisive real-time decisions to resolve events safely and efficiently.
Lead operational roll-outs for disruption management, shaping processes while: ensuring playbooks and procedures are fully operationalized and maintained.
Ensure strict regulatory compliance, lead thorough incident retrospectives,: and integrate emerging regulatory requirements directly into disruption management frameworks.
Support partners in sensitive external reporting workflows and interactions: with regulatory agencies, Emergency Services, and legal counsel during high-profile incidents.
Deliver executive-level communications, briefing senior leadership in: real-time on complex, fast-moving incidents, operational impacts, and resolutions.
What they're looking for
- Proven experience leading, mentoring, and shaping operational teams with: dedicated regional accountability or global footprints.
- Experience scaling global operations for emerging technologies within heavily regulated spaces
- A proven track record partnering with technical teams: demonstrating a history of collaborating closely with technical teams to articulate operational problems, define impacts, and influence engineering priorities.
- Experience briefing senior executives and leadership, in real-time, on: complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels.
