The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare.
Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams that don't report to you.
Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure decisions are documented and defensible.
Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, audit traceability) so controls are designed in, tested, and evidenced.
Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.
Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation.
What they're looking for
- Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates on program craft.
- Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the room and in writing.
- + years of technical program or project management, business systems: delivery, or GTM/revenue systems experience at a SaaS company, with a track record of owning large, multi-team programs end to end.
- Deep working knowledge of GTM systems and processes: lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professional services delivery, and how objects, data, and approvals flow between Salesforce, CPQ, billing/ERP, contracting, and support tools.
