The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Partner closely with Country Manager and function leads for Marketing, Legal,: Business Operations, Policy, Communications, Community and Supply to devise business strategies that align with Airbnb’s goals in your market
In addition to being the linguistic and cultural expert for the: region/market, proactively share roadmap and intent behind product updates to adapt global strategy to the Italian market – and feed local business insights back to regional and global Localization leadership to inform broader strategy.
Apply linguistic and cultural expertise to develop strategies that drive: international growth – understanding Italian market expectations, crafting language approaches that deliver an authentic native experience, and proactively influencing stakeholders to deliver the best possible user experience.
Own and drive localization of Product naming and Creative copies, engaging: and representing local teams to build Airbnb’s brand in international markets
Actively research the needs of Airbnb international users in collaboration: with Consumer Insights and Research team
Understand challenges in the localization process and lead localization: quality improvement initiatives at the language and team level
What they're looking for
- Take ownership of the strategy to help achieve excellence in localization quality across all platforms
- Hold translation and QA vendors accountable for quality standards aligned: with Airbnb's expectations; review vendor-reported metrics and RCAs to identify trends and drive improvements.
- Coordinate language feedback from both users and Airbnb employees
- Develop and maintain linguistic and cultural standards and guidelines
