The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Shaping the ML strategy for Workforce Management, helping us decide where ML,: forecasting and optimisation can have the biggest impact for customers and human agents.
Leading the design, build and delivery of production ML systems across: forecasting, routing, assignment, escalation and time-to-completion prediction.
Staying close to the technical details: helping the team frame problems well, choose the right modelling approach, define robust validation, review trade-offs and ship safely.
Working with Product, Engineering, Data and Operations leaders to turn: ambiguous operational problems into pragmatic, iterative ML systems that improve real customer outcomes.
Coaching and developing Machine Learning Scientists through regular 1:1s, feedback and technical guidance.
Creating healthy ways of working for the team: clear priorities, strong technical standards, good documentation, sensible monitoring, and space for people to do their best work.
What they're looking for
- Contributing to the wider Machine Learning discipline at Monzo, helping us: scale how we build, ship and operate ML systems in production.
- You’ve recently worked as a hands-on Machine Learning practitioner, for: example as a Senior IC, Tech Lead, Team Lead or ML manager.
- You have strong foundations in ML, statistics, forecasting, optimisation or: operations research, and enjoy applying them to messy real-world problems.
- You’ve built, shipped or owned ML systems in production, and understand what: it takes to make models useful, reliable, monitored and safe.
