The opportunity
We are Datadog's in-house product experts. The Technical Enablement Management (TEM) team empowers customers through technical training sessions, ensuring they maximize the value of Datadog.
What you'll do
Own the positioning and enablement strategy for Sales and Customer Success: teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings
Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process
Act as the quality gate for incoming work, scoping requests to the right: offering, focusing broad asks into targeted sessions, and aligning demand to business need
Analyze customer training adoption and feedback, evaluating programs for ROI: to inform which offerings to scale, evolve, or retire
Develop sales tools and enablement resources that help internal teams: confidently position and sell training to customers
Drive consistency in training delivery, content utilization and reporting: across the team, evaluating delivery quality and distinguishing facilitation gaps from content gaps
What they're looking for
- Build and maintain the intake and capacity-planning mechanisms the team runs: on, including pre-session questionnaires, triage, prioritisation frameworks and accurate time tracking, and continuously iterate on tooling and processes to improve efficiency and scalability
- Lead, coach and mentor a team of TEMs across APJ, conducting regular 1:1s,: performance evaluations and session shadowing, identifying performance gaps early and managing performance formally when coaching alone is not enough
- Proactively monitor team KPIs (utilization, CSAT, productivity, session: delivery against demand, and attendance rates), diagnosing trends and gaps, and assign workload so that TEMs achieve an 80% productivity target while balancing training delivery, content creation and enablement activities
- Champion the use of AI tools within the team to improve productivity from: content creation and session prep through to reporting and QA, coach TEMs on effective and responsible use, and identify opportunities to apply AI to scale enablement delivery and improve program ROI
