Manager, Account Management - Afterhours OperationsNew$93K
The opportunity
The After Hours Operations Manager leads the execution and performance of Uber Freight’s After Hours operations, managing an established team of Account Managers in a fast-paced, high-volume environment. This leader is responsible for operational performance, service levels,…
What you'll do
Own daily After Hours operations, including workload, queues, service levels,: staffing coverage, priorities, and escalations.
Translate organizational goals into clear team priorities and allocate: resources based on business and customer needs.
Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
Use data and performance metrics to improve workflows, efficiency, service: quality, and operational consistency.
Lead, coach, and develop a high-performing After Hours team.
Manage attendance, productivity, quality, performance, and employee engagement.
What they're looking for
- Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching.
- Set clear expectations, address performance gaps, and drive accountability for results.
- Support onboarding, training, development, and career growth while building a: culture of ownership, adaptability, and customer service.
- Bachelor’s degree and/or 4+ years of relevant professional experience in: operations, account management, logistics, transportation, or a related field.
