The opportunity
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What they're looking for
- Identify and close larger, more complex growth opportunities that require: executive-level sponsorship or cross-functional deal structuring.
- Serve as the senior escalation point when your team can’t resolve: client-impacting issues on their own — rush receipts, inbound delays, crossdock discrepancies, DIMs/SKU issues, fraud flags, and carrier or fulfillment exceptions.
- Partner daily with Warehouse Operations, Trade/Compliance, Product, and: Support leadership to unblock issues and represent the voice of the client in internal prioritization conversations.
- Monitor account health metrics and dashboards (fulfillment SLAs, on-time: shipping, billing accuracy) across the team’s book, and hold both your team and internal partners accountable to them.