The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Manage and grow existing customer relationships in Japan, owning the: long-term health of your book of business.
Drive account expansion through cross-sell and up-sell opportunities across: Ocean (FCL/LCL), Air, and value-added services.
Act as the primary local point of contact for key customers, providing the: dedicated Japan presence that has previously been missing.
Coordinate closely with the insourced Tokyo Ocean and Air operations teams to: ensure consistent service quality, fast issue resolution, and strong execution.
Support customer onboarding and stabilize early-stage business for newly: acquired accounts, ensuring a smooth transition from sales to steady-state operations.
Use regular client touch points and business reviews to demonstrate the value: Flexport is delivering and to identify new opportunities to deepen the relationship.
What they're looking for
- Collaborate with overseas Flexport sales teams to expand FOB business by: leveraging existing global shipper relationships and converting them into Japan-origin and Japan-controlled opportunities.
- Support the expansion of FOB and LOB business within the existing Japan: customer base, particularly where decision-making and execution are managed locally.
- Serve as the customer's trusted advisor, advocating for their needs: internally and finding win-win solutions for the customer and for Flexport.
- Stay current on Japan-relevant supply chain, regulatory, and industry: developments and proactively educate customers through change.
