The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Lead the business growth plan related to the book of business in terms of: generating sales leads, transforming leads to opportunities and developing solutions for clients.
Use your advanced knowledge of the client’s business goals, the industry,: and Flexport’s services and solutions to proactively close and deliver new solutions that empower the client and deepen the client relationship.
Serve as the client’s trusted advisor, advocating for their needs with: internal stakeholders and finding win-win solutions for the client and for Flexport.
Use regular client touch points and business reviews to help clients: understand the value they are realizing and to capitalize on new opportunities to deepen the relationship and improve client retention.
Manage and mentor your Account Managers: hold them accountable for performance and growth, coach them through difficult client conversations and cross-functional escalations, and help them identify new opportunities within their accounts.
Teach the fundamentals of account management, and support each AM’s: development with regular feedback and career growth recommendations.
What they're looking for
- Work cross-functionally across Supply Chain Operations, Procurement, Account: Solutions, Implementation, Industry SMEs, and Trade and Financial Services teams to develop and execute on the client strategy in a deliberate way that maximizes the client’s outcomes.
- Proactively monitor the client’s health to identify opportunities to improve: client outcomes and ensure that Flexport meets its business objectives.
- Ensure high product adoption by mastering the Flexport platform and teaching: your clients how to get the most out of their Flexport experience.
- Bachelor/master degree
