The opportunity
As a Manager of Customer Success Strategy and Planning, you will:
What you'll do
Lead a team of analytical and operational business partners that are aligned to the CS organization
Drive the operating rhythm of our business including monthly and quarterly: business reviews, forecasting, org deep dives, and ongoing business planning efforts (including contributing to headcount and capacity planning, account and territory assignments, etc.)
Partner with Senior CS and Operations leadership to drive market and: segment-specific analyses to uncover insight, influence key decisions, and shape the longer-term vision of the team
Independently run forecasting and business review calls
Derive understanding and insights on emerging trends from our data and: present recommendations on how we can drive better outcomes to CS leadership
Influence the data and systems strategy and processes required to scale commercial teams
What they're looking for
- Become well-versed in our sales KPIs and their implications on performance: tracking, compensation and forecasting
- Conceptualize and pilot new programs to test the effectiveness of various CS: workflows, structures, and decisions
- Collaborate with various business units to drive productivity and headcount scenario analyses
- Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
