The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
People management: Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers
Culture - Motivate and ensure the CS team is deeply aligned and committed to: Fin’s strategy, vision, and core values
CS results - Be responsible for and drive first response times and customer: satisfaction within your team and across the CS organization.
Building - Identify, create solutions, and execute on workflows and projects: to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things
Cross-functional projects: partner with marketing & sales, and R&D as the voice of CS and our customers.
Process - Develop and improve our processes and policies to drive simplicity and results
What they're looking for
- + years experience working in a customer support/service capacity: SaaS or technology company highly desired
- Minimum of 3 year experience in a role where you directly led and managed a: team of people and built a strong team culture
- Strong communication / writing skills and interpersonal skills. You will be: leading and collaborating with your global peers async most of the time
- Previous experience managing a team to metrics, hosting regular 1:1s,: performance reviews, performance improvement plans and running team meetings
