The opportunity
We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Enterprise OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap,…
What you'll do
Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Enterprise segment (note that your team will own a subset of renewals).
Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals.
Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities.
Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform.
AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them.
Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews.
What they're looking for
- + years of people management experience for a CS, sales, SE or account management team
- Experience with large and strategic customers (experience with Fortune 500)
- Experience working with technical stakeholders
- Experience driving AI adoption
