The opportunity
Anthropic is building the Applied AI team to help the world's most ambitious organizations adopt Claude in ways that are transformative, safe, and lasting. Our Forward Deployed Engineers embed directly with strategic customers to ship production AI applications that solve real business problems.
What you'll do
Hire, develop, and retain a world-class team of Forward Deployed Engineers.: Set a high bar for technical talent and customer instincts.
Conduct regular 1:1s, provide technical mentorship, and invest in the career: growth of each team member. Create an environment where FDEs do the best work of their careers.
Staff and oversee customer engagements across your team's portfolio, making: resource allocation decisions that balance customer needs, team development, and business priorities.
Collaborate with account teams and Engagement Managers during the pre-sales: process to qualify engagements, scope work, and inform statements of work.
Review technical architectures and code produced by your FDEs, ensuring the: team ships high-quality, production-ready solutions that solve real customer problems.
Stay hands-on enough to lead technical discovery sessions, prototype: solutions, and debug complex issues alongside your team when needed.
What they're looking for
- Build repeatable playbooks, starter repositories, integration templates, and: an internal knowledge base that captures what your team learns in the field.
- Define team OKRs that tie to customer success outcomes and product adoption: goals. Create operational cadences — standups, retros, engagement reviews — that keep the team aligned.
- Partner with Product and Engineering to translate field insights into product: improvements. Serve as the voice of the customer in internal planning.
- Travel to customer sites as needed (25-50%), particularly during engagement: kickoffs and for your team's highest-priority accounts.
