Manager, Global BPO ManagementPosted today

The opportunity

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.

What you'll do

  • Lead, coach, and develop a team of Vendor Managers and Performance Analysts,: fostering a culture of accountability, analytical rigor, and continuous professional growth.

  • Serve as the primary relationship owner for our global BPO partner network,: overseeing operational performance, service delivery, and compliance across all partners.

  • Establish operational reporting frameworks and analytical models to translate: performance metrics into clear, actionable business strategies.

  • Drive continuous process improvement and cost optimization by conducting root: cause analysis and implementing scalable operational solutions.

  • Coordinate with internal department leaders in Product, Finance, and Legal to: execute vendor agreements, manage budgets, and align vendor operations with company goals.