The opportunity
As a member of Ramp's Fraud Operations team, you will play a pivotal role in safeguarding the company and its customers against fraudulent activities. This position involves analyzing new account applications, monetary and non-monetary account activity to identify and mitigate…
What you'll do
Analyze new account applications to detect potential fraud patterns,: including identity theft, synthetic identities, and other high-risk behaviors.
Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
Thoroughly investigate alerts of first-party and third-party fraud, providing: comprehensive documentation of findings.
Investigate and facilitate customer card disputes, ensuring cases are: resolved accurately and within network timelines.
Use AI tools and automation to streamline investigations, and help develop: and improve the processes and tooling behind them.
Collaborate with internal teams, such as Credit Risk, Compliance, and: Customer Support, to ensure timely resolution of fraud-related issues.
What they're looking for
- Communicate directly with customers to verify account activity, resolve: disputes, and gather necessary documentation during investigations.
- Liaise with external stakeholders, including financial institutions and law: enforcement, to support investigations and facilitate recovery efforts when necessary.
- Stay updated on emerging fraud trends, industry best practices, and: regulatory requirements to enhance fraud prevention and detection measures.
- Perform root cause analyses, document control breakdowns, and work with the: strategy and engineering teams to improve fraud controls.
