The opportunity
We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership.
What you'll do
Lead and coach a team of up to 6 Technical Account Managers, providing: regular 1:1s, team meetings, and bi-annual performance feedback
Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes
Partner closely with Sales, Customer Success, Presales, Product Management,: Support, and Marketing to align post-sales strategy and execution
Lead and participate in customer-facing engagements when appropriate,: including escalations, strategic reviews, and key account discussions
Drive account strategy discussions focused on product adoption, expansion, and services delivery
Actively participate in recruiting , hiring, and onboarding efforts across: your team and the broader organization
What they're looking for
- Gather and synthesize customer feedback to influence product direction,: process improvements, and internal initiatives
- Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement,: proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
- An experienced people manager with 3+ years of management experience ,: ideally within a technical or post-sales organization
