The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
Manage team performance
Deliver results across team KPIs and org level OKRs
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
Partner cross-functionally with Sales, Solutions Engineering, Support, and: Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
Coach consultants through complex, multi-site technical implementations,: including hardware deployment logistics and system/API integrations
Identify and implement process-improvement opportunities; such as systems: efficiency gains and leaning into data resulting in increased automation
What they're looking for
- Lead from the front with a willingness to get hands dirty
- Champion, role model, and embed Samsara’s cultural principles (Focus on: Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
- + years of experience managing as services team, including experience: supporting complex, multi-stakeholder enterprise deployments
