The opportunity
You are a visionary and high-energy leader with a proven track record leading teams and processes in the Employer of Record (EOR) landscape. You don’t just manage processes; you build and scale high-performing teams that turn global expansion into a competitive advantage for our customers.
What you'll do
Direct a team of International Onboarding Specialists, providing mentorship,: performance coaching, and technical escalation support to ensure best-in-class delivery.
Oversee the end-to-end global onboarding strategy, ensuring that employment: agreements, statutory compliance, and benefits are executed flawlessly across diverse jurisdictions.
Define and monitor key performance indicators (KPIs) and SLAs, identifying: bottlenecks and implementing process innovations or automation to drive team efficiency.
Act as the primary liaison between Onboarding and Sales, Legal, Product, and: Operations leadership to bridge experience gaps and influence the long-term product roadmap.
Spearhead the operational playbooks for new market entries, ensuring the team: is equipped with the knowledge and resources to support customers in emerging regions.
Serve as the final point of resolution for complex, high-value customer: accounts, navigating regulatory roadblocks with creative and compliant solutions.
What they're looking for
- + years of experience in onboarding, implementation, or global operations,: with at least 2-3 years specifically in the EOR industry.
- + years of direct people management experience, with a proven track record of: leading remote, hybrid or distributed teams.
- Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements.
- Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput.
- Proven ability to lead teams through periods of ambiguity, organizational: change, or rapid product evolution and growth.
- Exceptional ability to guide customers through the complexities of global scaling.
- Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion is a plus.
- Experience in a high-growth SaaS environment is a plus.
