The opportunity
Instacart's IT team powers the tools and experiences every employee relies on to do their best work. As IT Operations Manager, you will lead the team responsible for keeping Instacart running smoothly across our key hubs (San Francisco, New York, and Toronto).
What you'll do
Lead the IT Operations team across logistics, onboarding, and procurement.
Partner with cross-functional stakeholders in HR, Talent, Finance, and People: Programs to align on shared goals and deliver a cohesive employee experience.
Own and drive operational projects with the support of your team, keeping: initiatives on track and stakeholders informed.
Define and oversee the global hardware asset management strategy across all: key hubs, ensuring system integrity and data accuracy in our ITAM platform.
Establish governance for regular asset audits and lifecycle workflows,: holding the team accountable for maintaining high inventory standards.
Oversee the end-to-end e-waste process, ensuring all retired assets are: properly tracked and disposed of in compliance with environmental and security standards.
What they're looking for
- Experience supporting employees across multiple countries and time zones.
- Familiarity with procurement workflows and SaaS contract management.
- Background facilitating new hire orientations or employee onboarding programs.
- Experience working with Confluence for documentation and knowledge management.
