The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Lead day-to-day order processing from contract review and order entry through: invoicing, setting priorities, managing queue health and SLAs, and stepping into the most complex work and escalations when needed
Manage, coach, and develop designated offshore KMC employees and one Senior: Order Management Analyst FTE, with clear goals, recurring feedback, quality expectations, and growth plans
Own team quality by establishing review standards, monitoring error and: backlog trends, and turning recurring issues into coaching, documentation, controls, or process changes
Lead Order Management UAT for new products, SKUs, pricing models, and billing: system releases — defining coverage, assigning and executing tests, triaging defects, and communicating launch readiness and risk
Lead Order Management support for month-end and quarter-end close, including: backlog and escalation management, reconciliations, accruals, and cross-system data integrity, while maintaining SOX controls and audit-ready documentation
Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales: Ops, Biz Sys, Billing Engineering, Tax, and Legal to resolve issues and deliver scalable order-to-cash improvements
What they're looking for
- + years of experience in order management, order-to-cash, billing operations,: or revenue operations at a SaaS company, or equivalent depth of experience
- Demonstrated leadership through people coaching, team coordination, quality: ownership, or cross-functional project leadership; prior formal management experience is helpful but not required
- Deep understanding of how order entry decisions flow downstream into billing,: revenue, collections, and reporting, including the control implications of those decisions
- Experience leading UAT or system-change readiness, including test planning,: cross-functional coordination, defect triage, and clear risk communication
