The opportunity
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality…
What you'll do
Recruit, manage, coach, and develop a new team of in-office Operations Associates
Drive strong operational delivery and process improvement helping to mitigate: risk while balancing operational efficiency and user impact
Identify gaps in current systems, policies and strategies, and recommend: enhancements and process improvements to mitigate risks
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
What they're looking for
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
- Experience in building and scaling new teams from zero
