The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Grow and build the Starshield Account Management function with a focus on: growing user adoption rates while ensuring customers are put in the best position possible Hire and lead an exceptional team
Identify and build necessary tools and capabilities to manage accounts in a: scalable way, working closely with the application software and finance teams to automate as much as possible
Develop internal goals and metrics/visualizations to measure and communicate success
Manage all aspects of project management for your customer vertical(s) Work: with internal and external stakeholders to finalize customer contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
Ensure that contract deliverables are delivered on time and meeting contract requirements
Take an extreme ownership approach to realizing forecasted revenue on or ahead of schedule
What they're looking for
- Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
- Own the customer interface from contract signature onwards including: onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue Build relationships with customer points of contact to identify requirements and manage expectations, driving product adoption by removing roadblocks
- Collect, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow customer adoption
- Responsibly grow customer accounts with a heavy emphasis on customer success
