The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What they're looking for
- Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
- Own the customer interface from contract signature onwards including: onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue Build relationships with customer points of contact to identify requirements and manage expectations, driving product adoption by removing roadblocks
- Collect, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow customer adoption
- Responsibly grow customer accounts with a heavy emphasis on customer success
