The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Lead, coach, and develop a team of Technical Account Management / post-sales: customer leaders supporting mid-market to enterprise accounts across AMER.
Build a high-accountability operating rhythm with clear goals, performance: expectations, coaching cadences, and KPI visibility across the team.
Ensure strong execution of the customer engagement process across onboarding,: adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.
Use customer health signals, adoption data, renewal timing, and account: context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.
Lead or contribute to renewal strategy reviews, deal reviews, and executive: business reviews that connect customer activity to business value, retention, and growth.
Partner closely with Sales, Professional Services, Solutions, Product, and: other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.
What they're looking for
- Act as a voice of the customer internally by surfacing patterns, risks,: feedback, and opportunities that should inform process improvements, product direction, and team playbooks.
- Help create clarity in a fast-changing environment by improving how the team: operates, makes decisions, and scales customer coverage over time.
- Build and operationalize AI-driven workflows, agents, and automated playbooks: that enable the team to cover more accounts at higher quality with less manual effort.
- Contribute domain expertise to scalable AI tools and processes that extend: TAM best practices across the full customer base, not just individually managed accounts.
