The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Build and lead the Technical Quality function in EMEA, setting a high bar for: technical excellence and customer experience
As a builder and coach, you'll lead and empower the team to meet KPIs across Technical Quality
Partner with Product Support Operations to design and implement scalable: processes for bug triage, investigation, and resolution
Collaborate closely with our engineering partners to ensure high-quality bug: reporting and strong feedback loops
Use data and insights from Product Support Analytics to surface trends,: improve product quality, and inform strategic decision-making
Coach and develop team members across Enterprise and Technical Quality,: emphasizing technical depth and career growth
What they're looking for
- Support high-complexity Enterprise escalations, ensuring consistent, high-quality technical outcomes
- Leadership & SaaS Experience: 4+ years leading high-performing technical support teams in a SaaS environment, with a focus on supporting enterprise customers.
- Technical & Debugging Acumen: Strong background in debugging and technical quality, with the ability to interpret developer documentation and APIs, and working knowledge of web technologies (JavaScript/TypeScript, HTML, CSS).
- Enterprise Support Expertise: Experience supporting complex enterprise environments, including workflows related to SSO, SCIM, provisioning, and security.
