The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Lead AI-informed capacity planning, incorporating hybrid human-AI staffing: models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches.
Serve as the senior WFM voice with executive leadership, distilling complex: workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding.
Build trusted partnerships across Ops, Finance, Product, Legal, and: Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs across competing stakeholder demands.
Develop and manage cost models and OpEx forecasts for Compliance Operations,: incorporating AI/automation-driven productivity gains and scenario-based risk planning.
Identify and drive areas of opportunity across Compliance Operations: gather data, build the business case, communicate recommendations, secure cross-functional buy-in, and lead initiatives from concept through execution.
Lead execution of strategic and tactical plans to ensure operational and: regulatory targets are met consistently, with clear tradeoff visibility for leadership when capacity or compliance risks emerge.
What they're looking for
- Create multi-scenario staffing plans for Compliance Operations that model: tradeoffs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, Cost Effectiveness, and AI/automation leverage.
- Extend WFM strategic expertise to adjacent teams (Risk & Controls, Programs,: P&E), acting as a center of excellence for resource planning methodology across the broader organization.
- Periodically brief senior and executive leadership on WFM performance,: capacity risk, regulatory readiness, and the strategic direction of the function.
- + years of relevant experience in senior Workforce Management, Operations, or: Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech.
