The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)
years experience supporting a technical product, ideally in SaaS or Mobile
Excellent communication skills both in Japanese and English, and customer-centric attitude
Experience handling time-sensitive, pressure-intensive customer issues
Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system
Talent for synthesizing complex ideas and communicating them in a way others can easily understand
What they're looking for
- Experience with Ruby, Java, C++, JavaScript, or other programming languages
- Curiosity towards learning new things and attitude to explore on one's own
- Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs, Three-tier architecture, Snowflake, MongoDB.
- Experience in mobile platforms (Android, iOS)
