The opportunity
MongoDB is seeking a proactive, hands-on Workplace Manager to lead the day-to-day operations of our San Francisco office while overseeing the employee experience and operational performance of our North America portfolio of satellite (a. k.
What you'll do
Serve as the primary point of contact and escalation path for workplace: matters across assigned spoke offices and/or the designated hub office
Maintain a safe, clean, professional, organized, and welcoming workplace: environment for employees and visitors
Conduct regular office walkthroughs to identify maintenance, facilities,: hospitality, safety, presentation, and space issues; coordinate corrective actions and confirm completion
Respond to, track, and resolve employee and stakeholder requests through: workplace support channels and systems with urgency, clear communication, and strong follow-through
Coordinate front-of-house and visitor experiences, greeting employees,: guests, candidates, and vendors with a warm, hospitality-first mindset
Oversee Spoke office memberships, including activation, deactivation,: changes, and ongoing third-party vendor coordination where applicable
What they're looking for
- Coordinate facilities workflows such as janitorial services, conference-room: and event bookings, work orders, scopes of work, service requests, and office access needs
- Monitor office supplies, amenities, equipment, and shared spaces; coordinate: replenishment, repairs, and replacements
- Maintain accurate workplace records and systems, including provider or: membership databases, occupancy/utilization information, service logs, and operational documentation
- Partner with Physical Security on access control, visitor procedures,: incident follow-up, and other security requirements
