The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Manage Qualified live chat routing workflows, lead distribution rules, and: continuous UX enhancements to maximize conversion rates.
Analyze complex business requirements to design and deploy scalable automated: workflows across CRM and marketing automation platforms.
Manage end-to-end system integrations, including event and webinar platforms like CVENT and BigMarker.
Integrate AI capabilities into marketing operations workflow designs to streamline core processes.
Diagnose and resolve system, workflow, and data synchronization issues across: the broader marketing technology stack efficiently.
Collaborate with cross-functional teams across Marketing, Sales, and: Technology to align system architectures with overarching go-to-market strategies.
What they're looking for
- Bachelor’s degree in a related field.
- + years of hands-on experience in Marketing Operations, Demand Generation,: Revenue Operations, or a related field.
- + years of proven expertise with CRM and marketing automation platforms: (e.g., Marketo, Salesforce), including a track record of developing scalable programs and optimizing workflows in event/webinar platforms (e.g., CVENT, BigMarker).
- Demonstrated experience integrating AI into scalable marketing operations: workflow designs and streamlining core processes.
