Member of Client Experience, CXMActive
The opportunity
With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions . Security is our foundation and we prioritize…
What you'll do
Takes accountability for understanding Anchorage Digital’s expanding business lines and services.
Applies concepts, knowledge and implements Anchorage policies and procedures to resolve a variety of issues.
Understands of how institutional clients such as VCs, Sovereign Wealth Funds, PEs etc operate.
Understands prospecting and onboarding flows within a bank (e.g., Know Your: Client (“KYC”), contracts, account authorization and maintenance, etc.).
Demonstrates general understanding of the crypto industry’s landscape,: tokens/protocols, and different verticals in which they’re deployed (staking, governance, etc.)
Executes and oversees the end-to-end processing of client operations for: institutional clients. This includes receiving, verifying, and reviewing operations accurately and in a timely manner.
What they're looking for
- Provide white-glove service during the clients’ onboarding lifecycle,: including account go-live, and coordinating with internal stakeholders on process development and refinement.
- Responsible for day-to-day fielding and resolving of client issues proactively and swiftly.
- Handle time-sensitive custody and settlement operations, prioritize competing: demands, and meet deadlines to ensure efficient and timely execution.
- Demonstrate a keen ability to adapt and learn quickly as business strategies: evolve and new products and tasks are introduced.
