The opportunity
Join our dynamic and international Merchant Security team, specializing in Risk & Fraud.
What you'll do
Proactively addressing a variety of transaction-related requests from our: merchants while adhering to security rules and procedures.
Acting as the voice of our internal Risk and Fraud Team by contacting: merchants and verifying documents based on risk assessments.
Monitoring merchant behavior in compliance with AML and internal T&Cs rules
Utilizing decision-making abilities for reviewing customer business and adjusting payment limits
Providing support to German and English-speaking customers through various: communication channels, via phone, chat or email. The role primarily involves outgoing calls with low phone volume , and each issue is handled through the most suitable channel. Inbound calls are mainly escalations from Level 1 support, which is outsourced, and 60% of the work is not client-facing
You possess excellent language skills in both German and English
What they're looking for
- Communication is your strength, and you handle customer interactions with ease and patience.
- Curiosity and persistence drive you to solve issues efficiently.
- Your organizational skills shine, even in stressful situations
- Attention to detail is a defining characteristic.
