The opportunity
Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy…
What you'll do
Scheduling & Coordinating: Overall understanding of Nuro’s fleet operations and team capacities by geographies
Coordinate a full shift of fleet operations (testing, manual data collections: and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity
Translate the weekly plan into a schedule (with daily operator assignments): and ensure execution to plan; capture plan vs actual and provide insights on deviations
Ensure procedures are followed and checklists completed consistently with: proper escalation procedures as necessary
Update and publish daily shift reports and hand off notes
Act as customer support for commercial deliveries by interacting with: merchant and customers along with supporting on-road operations and escalating issues to appropriate parties
What they're looking for
- Execute other tasks as assigned by the manager
- Troubleshooting & Emergency Response: Act as the initial point of escalation for troubleshooting of all technical and software related issues
- Act as the initial point of escalation for any emergency situations; handle situations with composure
- Effectively communicate with operators in the field and respond as needed
