The opportunity
Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware.
What you'll do
Scheduling & Coordinating:
Overall understanding of Nuro’s fleet operations and team capacities by geographies
Coordinate a full shift of fleet operations (testing, manual data collections: and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity
Translate the weekly plan into a schedule (with daily operator assignments): and ensure execution to plan; capture plan vs actual and provide insights on deviations
Ensure procedures are followed and checklists completed consistently with: proper escalation procedures as necessary
Update and publish daily shift reports and hand off notes
What they're looking for
- Act as customer support for commercial deliveries by interacting with: merchant and customers along with supporting on-road operations and escalating issues to appropriate parties
- Execute other tasks as assigned by the manager
- Troubleshooting & Emergency Response:
- Act as the initial point of escalation for troubleshooting of all technical and software related issues
