The opportunity
The Finance Operations (FinOps) team is Stripe’s global backbone, dedicated to delivering and continuously improving essential business services - billing and collections, procurement, monetization, payroll, and travel and expenses. We drive company value through data-driven…
What you'll do
Own accurate and timely activation of sold custom pricing contracts.
Own the pricing activation of custom pricing contracts in Stripe’s billing: systems, from intake and requirements validation through configuration and post-activation checks.
Translate legal terms including approved pricing, product, invoicing, and: effective-date terms into accurate billing configurations; identify and escalate ambiguous or conflicting terms.
Perform quality-control and reconciliation checks to confirm that: configurations produce the expected billing outcomes.
Partner with internal systems, deal desk, legal, sales ops, internal audit,: go-to-market, engineer and account managers to develop and improve operational processes and programs
Partner with sales to investigate and resolve user inquiries related to onboarding and rate discrepancy issues
What they're looking for
- years of relevant financial operations/pricing activation experience or 4+: years of strong customer service experience with a degree in Business Administration, Finance, Tech, or relevant field
- Excellent communication and organizational skills, both written and verbal
- Excellent problem-solving skills and demonstrated ability to work: independently, analyze problems and data sets to make complex investigation decisions
- Strong knowledge of gSuite tools, Salesforce, and MS-Office products and: experience working with/analyzing contracts and large data sets
- Independently analyze and evaluate information from various data sources to: determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
