The opportunity
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
What you'll do
Working Pattern: Hybrid 3 days a week in office (following successful completion of probation).
Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.
Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.
Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.
Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience.
Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.
What they're looking for
- Linguistic Proficiency: Native or fluent in both French and English (written and spoken).
- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.
- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.
- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.