The opportunity
New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking
What you'll do
Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of: team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Report on performance & putting action plans in place to drive improved performance.
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership
What they're looking for
- Fluent in English and in Dutch/Flemish is required for this role
- + years management experience
- Experience in account management or customer service desirable
- Ability to work to targets and a get up and go attitude
