NX CAD Support EngineerPosted today$171K

Anduril Industries
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The opportunity

As an NX Cad Admin / Triage support at Anduril, you will be instrumental in establishing, maintaining, and optimizing the Siemens NX CAD environment that powers our engineering and manufacturing teams. You will support the organization and its users on the day to day activities…

What you'll do

  • Develop, implement, monitor, and optimize the Siemens NX CAD environment,: including templates, customization files, role-based configurations, and default settings across the organization.

  • Provide specialized technical support for CAD software applications used by: our design and engineering teams (e.g., [NX, SolidWorks]).

  • Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring: tickets are triaged, categorized, and assigned correctly.

  • Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.

  • Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.

  • Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.

What they're looking for

  • Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
  • Provide technical leadership and structured training to engineering and: design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
  • Coordinate configuration and improvement projects with engineering,: manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
  • Lead or champion reliability, capability, and continuous improvement projects: related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.