The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Help build the operational performance framework, processes, and tools to: measure ocean partner performance across the local market
Drive performance management of Flexport’s freight forwarding partners,: customs partners, and ocean carriers, using global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
Define and refine operational performance and product adoption metrics that: meet business needs, in alignment with Account Management, Global Operations, Operational Excellence, and partners
Prepare presentations and analysis for the monthly and quarterly partner review process
Use Flexport allocation tools to actively route cargo to ocean carrier: contracts with optimal cost, transit time, and allocation availability
Create enablement resources so internal teams can easily ship in and out of managed territories
What they're looking for
- Act as a trusted advisor and coach to partners, continuously identifying gaps: and developing solutions focused on process standardisation for both the Flexport operations team and partners
- Identify partner training needs, and design and execute training programme to drive operational quality
- Bachelor’s degree with 3+ years of professional logistics or supply chain experience
- Ocean export operations experience (TPEB), with shipments from East Asia to the USA and Canada
