The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOP)
Own the client experience; solving client issues quickly and ensuring smooth: operations at origin and destination, escalating issues as needed.
Your team will:
Seamlessly coordinate day-to-day logistics operations with internal and: external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
What they're looking for
- Execute the end-to-end movement of freight shipments within a regional: network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
- Quote and invoice client shipments with responsibility to their P&L
- Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
