The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Assists customers with the car rental process, including but not limited to: Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling: and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
Manages vehicle lot organization, vehicle transportation, and other daily rental operations
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
Builds trust and works effectively with others to achieve results and team goals
Upholds Flexdrive’s high standard of service while working with all drivers: and be an ambassador for the Lyft brand
What they're looking for
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
- + year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Austin area
- Impeccable customer service and problem-solving skills
