The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Own the project lifecycle management and program execution for the ARIA: platform: Coordinate how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
Drive AI-powered integrations through cross-functional stakeholder: coordination: Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
Partner with IT and Business Operations: Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management, enablement, and governance frameworks.
Establish and track project delivery metrics: Define success metrics for employee automation and AI projects, reporting regularly on adoption, time saved, and measurable business impact.
What they're looking for
- Collaborate with Security and Compliance: Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
- Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
- Serve as an internal project lead for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
- Define the long-term project delivery plan: Create a compelling timeline and resource management plan for how AI will transform work at Klaviyo over the next 2-3 years, aligning stakeholders and driving investment decisions.
