The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Lead initiatives to improve Starlink customer experience and products through: technical analysis, cross-functional prioritization, and implementation
Identify engineering and product defects in Starlink user experience; drive: operational improvements to resolve
Use end-user metrics to uncover drivers of key performance indicators such as: customer lifetime value; drive improvements globally and across all hardware and services
Develop, operationalize, and action on predictive models, identifying: customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
Collaborate across departments (e.g., engineering, customer support, finance,: legal, supply chain) to ensure data integrity and accurate reporting
Design and execute A/B tests to validate engagement and customer retention improvements
What they're looking for
- Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
- Document and train on customer retention dashboards and tools; assist with troubleshooting
- Bachelor’s degree in engineering, mathematics, computer science, data: science, physics, or other quantitative field
- + years of experience in engineering, manufacturing, product management,: operations, consulting, entrepreneurship, or venture capital
