The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Accountable for your market’s business health and strives to deliver on: Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
Lead the team responsible for assisting Lyft drivers through the end-to-end: rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
Foster team member growth and development by conducting regular 1:1 meetings: and professional development discussions, while coaching through timely and constructive feedback
Drive high utilization metrics by managing the vehicle supply lifecycle: across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
Responsible for talent retention and serve as the hiring manager for your: local site and accountable for the onboarding process for new team members
Build and maintain strong relationships with various vendors and partners,: including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
What they're looking for
- Serve as the primary point of contact for your site’s continued maintenance,: security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience
- Passionate about delivering great customer experiences with a strong track record to back that up
- years experience managing Retail, customer service, or vehicle rental team
- + years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
